AI is creating value and risk for brokers at the same time. The 2026 Argo Industry Pulse Report examines how technology is making insurance faster while making trust, transparency and human judgment more important than ever.
- AI frees insurance professionals to focus on higher-value decisions. Technology frees underwriters and claims professionals from tasks that once consumed hours. Stephen Perella, Chief Claims Officer at Argo, describes how AI has taken over tedious work he once had to postpone – freeing time for careful judgment. David Corry, Head of Casualty at Argo, notes that this support is valuable even when assessing complex commercial risks.
- AI processes data but cannot read a jury or navigate a negotiation. Information is not the same as judgment. The report draws a clear line between what technology can process and what only experience can interpret. As Perella explains, “AI can’t analyze the human elements of negotiation or how a jury is reacting to a case.”
- Customers expect transparency when AI influences decisions. As technology plays a larger role in underwriting and claims, industry leaders emphasize the importance of clear explanations and human communication. Carriers that communicate clearly about how technology is used can strengthen trust and make those conversations easier for brokers to navigate.
Technology can support insurance professionals, but trust still depends on people.
Explore the full Industry Pulse Report to see how industry leaders are navigating the changes affecting specialty insurance today.
